-
AT UTS, YOU'LL BE
SURPRISED HOW
FAR YOU CAN GO.At UTS, we believe in rewarding career options for
all our staff. We will nurture your talent and
unlock the potential within you.
A clear path to advancement
Taking care of your work-life balance
Helping you achieve your potential
Get started on your newest career track
Operation Asst Manager/ Manager, Call Centre
• Daily running & management of assigned campaign through the effective use of resources with responsibility for meeting KPI set for each campaign, as well as planning areas of improvement or development;
• Liaises with clients and sponsors for which they provide the first response;
• Coordinate & motivate call centre staff and may also coordinate staff recruitment;
• Setting & meeting performance targets for speed, efficiency, sales and quality;
• Planning & managing change;
• Managing the daily running of the call centre;
• Liaising with supervisors, team managers, operatives and third parties to gather information and resolve issues;
• Maintaining up-to-date knowledge of industry developments and involvement in networks;
• Monitoring random calls to improve quality, minimise errors and track operative performance;
• Planning and developing staff recruitment, and liaising with HR staff;
• Reviewing the performance of staff, identifying training needs and planning training sessions;
• Recording statistics, user rates and the performance levels of the centre and preparing reports;
• Organising staffing, and the number of staff required to meet demand;
• Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes;
• Forecasting and analysing data against budget figures on a weekly and/or monthly basis;
• Developing, implementing and reviewing core responsibilities and tasks;
• Analysing performance statistics and making decisions on the basis of these statistics
CRITERIA
• Preferable graduate or diploma holder with at least 4 years relevant experience in call centre environment, of which 3 years are in Management role
• Candidate with Takaful and PCE (LIFE/ GENERAL) certification will be an added advantage.
• Detail-oriented and have to sustain strong relationship with campaign people/ client.
• Good organization skills, excellent negotiation skills, marketing skills and the ability to work independently.
• Effective leadership and analytical skills including working knowledge
• Exceptional ability to develop and manage results
• Preferably Managers specializing in Sales – Telesales/Telemarketing or equivalent.
• Experience in banking industry (credit card, balance transfer, personal loan etc.) is an added advantage
• Required language(s): Bahasa Malaysia, Mandarin, English, able to speak Mandarin would be advantage.
• Full-Time position(s) available.
Team Manager
• To assist Operation Manager, Call Centre and to supervise a team of Telesales Executives
• To deliver quality sales & services
• To support business’ activities for improving quality and contribute business growth
• To support and enable team member to achieve KPI in productivity i.e. call target, sale revenue target, productivity
• To motivate, coach and inspire team member to achieve the sales target
• To handle and resolve enquiries escalated from team member as necessary
• To ensure all team member understand the company policy, management procedure, and the use of systems & telephone
• To monitor team member attendance
• To review goal for each team member and the whole team based on daily, weekly and monthly
• To ensure the team and daily tracking report are update and accurate
• To assign lead to team member in an effective and fair manner
• To ensure team member are familiar with product knowledge and program specification
• To ensure team members strictly adhere to call centre discipline and guidelines
CRITERIA :
• Candidate must possess at least a SPM, Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, any field.
• Candidate with Takaful and PCE (LIFE/ GENERAL) certification will be an added advantage.
• Ability to lead and manage a team of minimum of 15 staffs on average
• To be able to supervise, train, coach & motivate the team
• Critical thinking and analytical thinking.
• Able to multitask, work independently with minimal supervision.
• Required skill(s): coaching skills, leadership and mentoring, People Management.
• Good interpersonal skills & Good communication skills in English & B.M
• Must be energetic, positive minded and good team player
• At least 1 year(s) of working experience in the related field is required for this position.
• Preferably Senior Executives with specializing in Sales – Telesales/Telemarketing or equivalent.
• Applicants should be Malaysian citizens or hold relevant residence status
• Full time position available
Telemarketing Executive
• Execute outbound calls to existing database promoting insurance or banking product.
• To build relationships and communicate with customers over the telephone and providing high standards of service by following presentation guidelines in accordance to given product factsheet and sales script
• Effectively communicate and promote financial products to customers by telephone.
• Deliver and educate prospective customers on the benefits of the products and services.
• To contribute in team effort by accomplishing related results as needed individually and as a team player with the guidance and coaching of your Team Leader.
• Raise accurate fulfillment requests upon new sales generation.
• To participate in any sales/ marketing duties as and when required.
CRITERIA :
• Candidate must possess at least a Higher Secondary/STPM/”A” Level/Pre-U, Professional Certificate, Diploma,advanced/Higher/Graduate Diploma, any field.
• Have confident in speaking in Bahasa Malaysia and English.
• Fresh graduates/ Entry level applicants are encouraged to apply as training will be provided.
• Candidate with a min of 1 years working experience in tele financial or insurance industry are added advantage.
• Have passion for sales and perseverance when faced with challenges.
• Be able to work collectively in a team.
• Be able to work through hesitation and adapt to the work environment/ requirement.
Customer Management Consultant
• Conduct outbound calls to customers to provide information about products and redemption services
• Develop relationships with customers to ensure total customers satisfaction
• Ensure daily and monthly KPIs are met and exceeded
• To ensure high service standards by making sure all presentation to customers are in accordance to given product guide and script
CRITERIA :
• Candidate must possess at least a Primary/Secondary School/SPM/”O” Level, Higher Secondary/STPM/”A” Level/Pre-U, Diploma, Advanced/Higher/Graduate Diploma, any field.
• Required language(s): Bahasa Malaysia, Chinese, English
• Have confident in speaking in English
• Has great communication and interpersonal skills
• Enthusiasm, Strong work ethic and willingness to learn
• At least 1 year(s) of working experience in the related field is required for this position.
• Preferably Junior Executives specializing in Customer Service or equivalent.
• Full-Time position(s) available.